How To: Set up the RMA Add-onΒΆ

To enable the RMA add-on:

  • In the Administration panel, go to Add-ons β†’ Manage add-ons.
  • Enable the RMA add-on (change its status to Active).
  • Click on the name of the RMA add-on.
  • Select the desired options and tick the check boxes, if needed:
    • Display product return period - If selected, product return period is displayed on the storefront. * Do not take weekends into account when calculating product return period - If selected, Saturdays and Sundays are excluded from the return period.
  • Click Save.
RMA add-on

To set up return registration:

  • Go to Orders β†’ Return requests.
  • Click the gear button in the top right corner of the page and choose RMA reasons.
  • Click the + button and create a reason why a customer will be able to return products.
RMA reasons
  • Click the gear button in the top right corner and choose RMA actions. Change the Status of the actions to Active.
  • Click Save.
RMA actions
  • Click the gear button in the top right corner of the page and choose RMA request statuses.
  • To add a new request status, click the + button. To edit the existing status, click on its name.
  • Click Save.
  • Go to Administration β†’ Order statuses.
  • Click on the order status for which you want to allow return and tick the Allow return registration check box.
  • Click Save.
RMA statuses