Customer-to-Vendor Communication¶

The Customer-to-Vendor Communication add-on allows customers to contact vendors directly from the storefront. Here is how it works:

• A customer signs in to his or her account and initiates the communication by contacting a vendor from a product page or the microstore of that vendor.

• The contacted vendor sees the message in the Administration panel and can reply to it. Chains of messages and their replies are grouped into threads.

• Notifications are sent to the customer’s and/or vendor’s email address to inform them about new messages (that depends on the add-on’s settings).

  Note

  These emails will only be sent if you use the new email template editing mode.

• The customer can check the message history and continue the conversation in his or her account on the storefront.