How To: Allow Customers to Ask Questions About Products¶

1. Make sure that the Ask Seller a Question add-on is installed and active.

   

2. Click on the name of the add-on to access its settings. Configure them as you see fit:

   • Contact button on product pages—if you enable this setting, the Ask a question button will appear on product pages. In CS-Cart, the messages will go to store administration, and in Multi-Vendor they will go to vendors.

   • Contact button at “Messages” menu (only in CS-Cart)—if you enable this setting, the Ask a question button will appear on the My Account → Messages page on the storefront.

   • Contact button in vendor microstore (only in Multi-Vendor)—if you enable this setting, the Ask a question button will appear in vendors’ microstores.

     Note

     This setting will only affect those vendors who have a vendor plan with vendor microstores.

3. Once you configure the add-on, click Save. After that you should see the Ask a question button on the pages that you specified in the settings of the add-on.

   

4. (optional) Check the Administration → Notifications menu in the admin panel to determine who will receive notifications.