Important
The Accounting page first appeared in Multi-Vendor 4.5.1 to replace the old Account balance page from 4.4.x and 4.3.x.
Multi-Vendor has a page that helps marketplace owners and vendors to keep track of their income and transactions. To access that page, go to Vendors → Accounting. Here’s the list of actions that the page takes into account:
Creating an order.
Changing an order in a way that affects order total.
Issuing a refund via the PayPal Payments, PayPal Commerce Platform, Stripe Connect Payments or RMA add-on.
Issuing a payout.
Requesting a withdrawal.
The table on the Accounting page consists of the following columns:
Status—the status of the transaction; it applies only to payouts and withdrawals. There are three possible statuses:
Note
Vendor’s administrators can’t change the statuses of transactions on the Accounting page. Only marketplace administrators can do that.
Date—the date and time when the transaction appeared on the list.
Type—the type of the transaction.
Vendor—the vendor associated with the transaction. Vendor’s administrators can’t see this column—they only see the transactions relevant to their vendor.
Transaction value—a positive value means that the money was received during this transaction; a negative value means that the money was spent.
Note
If you enable the Vendor Plans add-on, you’ll also see the transaction fees in this column.
In earlier versions of Multi-Vendor (4.4.x, 4.3.x) we used the term payout in 2 cases:
Since Multi-Vendor 4.5.1 there are 2 separate terms for these cases: payout and withdrawal respectively.
Marketplace owners issue payouts to collect money from vendors. When a marketplace owner issues a payout, the vendor is supposed to make the payment. The marketplace owner then receives the money and sets the status of the payout to Completed.
Note
Vendor’s administrators can’t issue a payout or change its status. Only marketplace administrators can do that.
In some cases, payouts can be issued and even completed automatically:
To issue a payout manually:
Go to Vendors → Accounting.
Click the + button in the top right corner.
A pop-up window with the payout creation form will open. There you can:
Click Create. A new payout will appear on the list of transactions.
Once the vendor makes the payment, marketplace administrator can change the status of the payout from Pending to Completed. It is a way to confirm that the money has been received.
By default, all the money from purchases goes to the marketplace owner. The Accounting page keeps track of how much money a vendor can withdraw from the marketplace. To collect money from marketplace owners, vendors request withdrawals.
In some cases, withdrawals can be requested and completed automatically. For example, the PayPal Commerce Platform and the Stripe Connect Payments add-ons can automatically distribute money among vendors. When the add-on does that, it creates Completed withdrawals automatically to keep the Accounting page up to date.
Note
Vendor’s administrators can create withdrawal requests, but can’t delete them or change their status.
To request a withdrawal, a vendor must:
Go to Vendors → Accounting and switch to the Balance withdrawals tab.
Hint
A marketplace administrator can do it on behalf of vendor. To do that, use the account menu in the top right corner of the page and choose to log in as vendor.
Click the + button in the top right corner.
A pop-up window with the withdrawal creation form will open. There you can:
Specify the desired amount of money in the marketplace’s primary currency.
Enter a commentary, if necessary.
Click Create. A new withdrawal with the Pending status will appear on the list of transactions.
Once a withdrawal is requested, the marketplace owner has 2 options:
When working with the Accounting page, it’s important to understand two terms:
Balance—the total amount of money that a vendor can withdraw.
Note
An order affects a vendor’s balance only if the status of that order has the Charge to vendor account checkbox ticked.
Income—the earnings of a vendor or a marketplace owner. Here is how it is calculated:
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