If an Error Occurs When Clicking the Recalculate Rates Button

  • Make sure that the company and default customer addresses are entered properly on the Settings → Company and Settings → General pages, and that they are different. The data on the Test rate calculation tab can be easily changed, but those changes will not affect the main addresses specified in the Settings.


    The Default zip code setting under Settings → General should have only one ZIP code, not a range. The same applies to the Company ZIP code setting under Settings → Company.

For realtime shipping methods:

  • Make sure that the selected service in the Shipping service option ships from the company address to the default customer address.
  • Make sure that the weight that was entered in the Weight (lbs) input field next to the Recalculate rates button can delivered by the service selected in the Shipping service drop-down list.