How To: Manage Gift Certificate Statuses
Every gift certificate has a status assigned to it. To see the list of available statuses, follow these steps:
- Go to Marketing → Gift certificates.
- Click the gear button in the top right corner.
- Choose Gift certificate statuses.
Hint
Beginning with version 4.3.7, you can go to Administration → Gift certificate statuses.
By default, there are four possible gift certificate statuses:
- Active—the certificate can be applied.
- Disabled—the certificate has been disabled by the store administrator.
- Pending—the certificate was created, but hasn’t been activated yet.
- Used—the gift certificate has been used, and all the money assigned to that certificate has been spent.
To edit existing statuses, choose the gear button, corresponding to a particular status and click Edit.
If necessary, you can expand the default set of gift certificate statuses with custom statuses.
Add Gift Certificate Statuses
To add a custom gift certificate status:
Click the + button and choose Add status from the drop-down menu. This will open a pop-up window with a form for the new status details.
Fill out the form. Fields marked with * are mandatory.
- Name*—the name of the status.
- E-mail subject—the subject of an email message that is sent to customers automatically when the gift certificate status changes to this status.
- E-mail header—the header of an email message that is sent to customers automatically when the gift certificate status changes to this status.
- Notify customer—if you tick this checkbox, the customer receives an automatic email notification when the gift certificate status changes to this status.
Click the Create button.
Questions & Feedback
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