How To: Set up the RMA Add-on¶

To enable the RMA add-on:

• In the Administration panel, go to Add-ons → Manage add-ons.
• Enable the RMA add-on (change its status to Active).
• Click on the name of the RMA add-on.
• Select the desired options and tick the check boxes, if needed:
  • Display product return period - If selected, product return period is displayed on the storefront. * Do not take weekends into account when calculating product return period - If selected, Saturdays and Sundays are excluded from the return period.
• Click Save.

To set up return registration:

• Go to Orders → Return requests.
• Click the gear button in the top right corner of the page and choose RMA reasons.
• Click the + button and create a reason why a customer will be able to return products.

• Click the gear button in the top right corner and choose RMA actions. Change the Status of the actions to Active.
• Click Save.

• Click the gear button in the top right corner of the page and choose RMA request statuses.
• To add a new request status, click the + button. To edit the existing status, click on its name.
• Click Save.
• Go to Administration → Order statuses.
• Click on the order status for which you want to allow return and tick the Allow return registration check box.
• Click Save.