The Marketing → Abandoned / Live carts section contains the lists of products that your store visitors added to their carts and wishlists but didn’t purchase for some reason. When registered customers leave the website and return later, the products that were in their carts will be readded to their carts automatically.
Note
Each storefront tracks visitors’ carts separately.
Even if a customer isn’t registered, the data of a cart is saved. In that case the customer is listed as Unregistered customer. The name and email of an unregistered customer will be saved as well, if that customer enters them at checkout and proceeds to the next step.
To delete all carts that appear on the list:
Click the gear button in the top right corner of the page.
Choose Delete all found.
Important
If you filtered the list by using the search, then only the carts that match the search criteria will be deleted.
To delete the selected carts from the list:
Tick the checkboxes near of the carts.
Click the gear button in the top right corner of the page.
Choose Delete selected.
Questions & Feedback
Have any questions that weren't answered here? Need help with solving a problem in your online store? Want to report a bug in our software? Find out how to contact us.