Abandoned / Live carts

About Abandoned Carts

The Marketing → Abandoned / Live carts section contains the lists of products that your store visitors added to their carts and wishlists but didn’t purchase for some reason. When registered customers leave the website and return later, the products that were in their carts will be readded to their carts automatically.


Each storefront tracks visitors’ carts separately.

View the carts with products that haven't been purchased.

Even if a customer isn’t registered, the data of a cart is saved. In that case the customer is listed as Unregistered customer. If an unregistered customer enters the name, email, and phone number at checkout and proceeds to the next step, that data will be saved and displayed on the Abandoned / Live carts page as well.

The names, emails, and phone numbers of unregistered customers as they appear on the list of abandoned carts.

How to Delete Abandoned Carts

  • To delete all carts that appear on the list:

    1. Click the gear button in the top right corner of the page.

    2. Choose Delete all found.


      If you filtered the list by using the search, then only the carts that match the search criteria will be deleted.

  • To delete the selected carts from the list:

    1. Tick the checkboxes near of the carts.

    2. Click the gear button in the top right corner of the page.

    3. Choose Delete selected.

      Removing a cart from the list.