If a manual shipping method doesn’t appear at checkout, follow these steps to find out the reason:
In the Administration panel, go to Administration → Shipping & taxes → Locations and check whether a location is set up properly.
Go to Administration → Shipping & taxes → Shipping methods and choose the desired shipping method. Switch to the Shipping rates tab and check the rates have been specified for the customer’s location.
If you use Multi-Vendor, make sure that the shipping method is available to the vendor (or vendors):
Note
Vendor-specific shipping methods do not appear on this list. Usually, vendor’s administrators create them for their vendor. In the Administration panel these methods have the name of the vendor written under their names.
Questions & Feedback
Have any questions that weren't answered here? Need help with solving a problem in your online store? Want to report a bug in our software? Find out how to contact us.