RMA Actions

RMA actions are the actions that a customer may expect to be taken towards his or her return requests: replacing an item or making a refund. Customers are asked to choose a preferable action when they submit a return request. If a particular action is not applicable in your store, you can disable the action:

  1. Go to Orders → Return requests.
  2. Click the gear button in the upper right part of the page and choose RMA actions.
  3. Click on the status of the action and choose the desired status.