If a Manual Shipping Method is Not Displayed

If a manual shipping method doesn’t appear at checkout, follow these steps to find out the reason:

  1. In the Administration panel, go to Administration → Shipping & taxes → Locations and check whether a location is set up properly.

    • Check whether geographic areas (states or countries) of locations do not intersect with each other.
    • Check whether the states (if they exist) are selected on the location editing page.
  2. Go to Administration → Shipping & taxes → Shipping methods and choose the desired shipping method. Switch to the Shipping rates tab and check the rates have been specified for the customer’s location.

    Rates for location
  3. If you use Multi-Vendor, make sure that the shipping method is available to the vendor (or vendors):

    • Go to Vendors → Vendors.
    • Click the name of the vendor.
    • Switch to the Shipping methods tab.
    • Tick the checkboxes of the shipping methods you want to make available for the vendor.
    • Click Save and close.


    Vendor-specific shipping methods do not appear on this list. Usually, vendor’s administrators create them for their vendor. In the Administration panel these methods have the name of the vendor written under their names.

    A vendor may or may not support certain shipping method.