Possible Errors During Data Exchange¶

This section describes possible errors that may occur when exchanging data between an online store and an accounting system and explains how to troubleshoot them.

1. When checking the connection or performing an exchange, the following error appears: Failed to establish a connection.

   Troubleshooting:

   • Check the values in the Store URL, Name, and Password fields.
   • Create a new administrator in the store and make sure that the CommerceML privilege is enabled for the Administrator user group. Try connecting using the credentials of the newly created administrator.
   • Check which protocol (http:// or https://) is used in the store URL.
   • Check whether the connection works in a browser: copy the store URL, paste it into the browser’s address bar, and enter the administrator’s username and password.

2. Orders are not exported. When you open the URL domain/commerceml?type=sale&mode=query in a browser, a blank window appears.

   Troubleshooting:

   • Check whether there are any orders in the store (Orders → Orders).

3. Product features are not imported.

   Troubleshooting:

   • Check whether product features are present in the exported offers.xml file.