Hi! We are glad to know that you are interested in purchasing (if not already purchased) our products. We are doing our best for you by creating add-ons, and we really like it. Furthermore, we want our add-ons to be useful to you. It’s quite common for every one of us to ask ourselves “How does it work?” or “What should I do next?” about some new and unfamiliar things. For this very reason, we created the Support Center. It aims to cover such kinds of questions about our add-ons. It is based on the experience of our managers and developers, and on real cases of our clients. If you have a question about any of our add-ons, welcome, the answer is waiting for you here.
- Advisory questions on add-ons that do not require individual verification at the customer’s store
- Response to the inquiry within 3-5 business days
- Documentation, instructions, and descriptions for the add-ons
- Add a full description of the misconduct, screenshots and step-by-step explanation of how it can be recreated on default software
- Creating a service request for verification, 3-5 days
- If the problem is reproduced on the default installation, a task is created in the backlog, for investigation. All improvements are made according to prioritization.
- If the problem can’t be recreated, an additional customer’s store check will be required. This will be done as part of an incident or subscription to Technical Support.
- You have the unconditional right to claim and receive a full refund for the add-ons within 30 days following the day of your purchase.
- No refund will be available after this refund period is over.
- Any purchase of add-ons at a discount price is non-refundable (except the cases when the add-ons are purchased within the Loyalty program).
- The cost of the installation service is non-refundable.
Questions & Feedback
Have any questions that weren't answered here? Need help with solving a problem in your online store? Want to report a bug in our software? Find out how to contact us.