Out of Stock Actions

If a product runs out of stock or isn’t available yet, you can still provide actions to your customers on the product page.

Go to Products → Products → <Desired Product> and choose one of the following Out of stock actions:

  • None—forbid customers from buying the product, if the product is out of stock or if you specified the date when the product would be available.

  • Buy in advance—allow customers to buy the product in advance, if you specified that the product would be available starting from a certain date.

    Hint

    Use the Avail since parameter of a product to specify when the product becomes available for purchase.

  • Sign up for notification—offer customers to sign up for an email notification so that they receive an email once the product is in stock again.

You can allow your customers to sign up for notifications and buy products in advance.

Important

If you set the Inventory parameter of a product to Do not track, the product will always be treated as in-stock. The same will happen if you go to Settings → General → Catalog and tick the Allow negative amount in inventory checkbox.

None

The Add to Cart button won’t appear in these cases:

  • You have 0 items in stock and you don’t allow negative amount of items in your inventory.

  • The product isn’t available yet because you have specified a later date in the Avail since field.

    Note

    If your product is supposed to be available starting from a specific date, your customers will see that date on the product page.

There is no Add to Cart button, but there is a message about when the product becomes available.

Buy in Advance

If you specify the Avail since date for a product, customers won’t be able to buy it until that date. However, you set the Out of stock actions parameter of the product to Buy in advance. That will allow customers to buy that product.

Important

To display the Add to Cart button on a product details page, you must have more than 0 items of the product in stock or allow negative amount in inventory under Settings → General → Catalog.

There is a message about when the product becomes available, but customers can add the product to cart.

Sign Up for Notification

If a product is out of stock, you can allow users to sign up for an email notification:

  • Registered users only need to tick the Notify me when this product is back in stock checkbox on the product page.
  • Guests have to provide their email addresses to receive the notification.

The customers who signed up for the notification will receive an email when the product is in stock again.

Important

The product must be out of stock for the notification checkbox to appear. The checkbox only appears on the pages of products that are tracked without options.

Customers who tick the checkbox will receive a notification by email when the product is in stock again.

Manage Product Subscriptions

You can view product subscriptions in 2 ways:

  • To view all the product subscriptions, go to Products → Products, click the gear button in the top right corner, and choose Product subscriptions. You will see the list of products, as well as the number of subscriptions for those products in the separate column.
  • To view subscriptions for a certain product, go straight to Products → Products → <Desired Product> and switch to the Subscribers tab.
Every product has its own list of subscribers.

You can add subscribers to the list using these buttons:

  • Add subscriber—enter the email address of a subscriber manually.
  • Select customer—choose the registered customers you want to subscribe to email notifications about the product’s availability.

Important

Once a subscriber receives the email saying that the product is in stock, they are removed from the list of product subscribers automatically.

To remove subscribers from the list manually, tick the checkboxes next to their email addresses and click the trash can button.