If an Error Occurs When Clicking the Test Button

  • The Test button works only for real-time shipping methods.

  • Make sure that the company and default customer addresses are entered properly on the Settings → Company and Settings → General pages, and that they are different.


    The Default zip code setting under Settings → General should have only one ZIP code, not a range. The same applies to the Company ZIP code setting under Settings → Company.

  • Make sure that the selected service in the Shipping service option ships from the company address to the default customer address.

  • Make sure that the weight that was entered in the Weight (lbs) input field next to the Test button can delivered by the service selected in the Shipping service drop-down list.