Why the Real Time Shipping Method is Not Displayed

If the real time shipping method is not displayed:

  1. Go to Administration → Shipping & taxes → Shipping methods and click on the name of the shipping method.

  2. Check whether the suitable carrier is selected in the Carrier field.

  3. Check whether the suitable shipping service is chosen in the Shipping service fild.

  4. Check whether the information is set up properly in the Configure tab.


    Make sure that the Test mode check box is not selected. Real time shipping services allow to execute only some special requests when the test mode is enabled.

  5. Make sure that the products that are to be shipped have a weight specified, and the weight is more than 0. This is done on the product editing pages.

  6. If you set up a USPS shipping method, check that the user ID is confirmed. Call 800-344-7779 to confirm your ID.

  7. In Multi-Vendor check whether vendors’ addresses are correct. An incorrect vendor’s address prevents shipping methods from displaying on a storefront.