Best Ways to Have Questions Answered and Problems Solved

In order to contact our technical support, please follow these steps:**

  1. Submit your request in your Help desk system account at;
  2. To get there, you need to log in with the email address with which you purchased the add-on/theme and password. If you don’t remember the password, you can use the Forgot the password? link;
  3. Fill in the data with the issue (describe the steps of reproducing the issue, screenshots and examples will be appreciated);
  4. You can provide us with a store administration panel and the SSH/SFTP access to the server where your store is located so that we ​could examine the issue in your store in more detail;
  5. Please use the secure “Access information” page of our Help Desk system in order to provide sensitive access information. You can just click on the “Add record” link on the “Access information” page and fill in access credentials;
  6. Wait for the answer of the specialist in accordance with the SLA (Service Level Agreement) of the technical support service and the priority of your ticket (we work Mon-Fri, 9AM-6PM, our local time is UTC+4.).

Additional places to seek help: