If Reward Points Are Not Added Automatically

  • In the Administration panel, check whether automatic addition of reward points for orders is set up properly.
  • Make sure that the user group, for which automatic addition of reward points addition was set up (globally, for specific products, or for specific categories), is activated for the account of the customer who made the order:
    1. Go to Customers → Customers.
    2. Click on the customer’s name to open his/her profile.
    3. Switch to the User groups tab.
  • Check whether the order has the Complete status:
    1. Go to Orders → View orders.
    2. Check the order status in the Status selectbox. Change the status if necessary.