Ask Seller a Question

The Ask Seller a Question add-on allows customers to contact administrators (in CS-Cart) or vendors (in Multi-Vendor) directly from the storefront. Here is how it works:

  • A customer signs in to his or her account and initiates the communication by using the “Ask a question” button.

  • Administrators or vendor’s administrators see the message in the admin panel and can reply to it. Chains of messages and their replies are grouped into threads.

  • Depending on the settings in Administration → Notifications, customers, admins, and vendors receive notifications about new messages.


    Email notifications will be sent only if you use the new email template editing mode.

  • The customer can check the message history and continue the conversation in his or her account on the storefront.

    The button that lets customers to ask a question about the product on the storefront.