Ask Seller a Question¶

The Ask Seller a Question add-on allows customers to contact administrators (in CS-Cart) or vendors (in Multi-Vendor) directly from the storefront. Here is how it works:

• A customer signs in to his or her account and initiates the communication by using the “Ask a question” button.

• Administrators or vendor’s administrators see the message in the admin panel and can reply to it. Chains of messages and their replies are grouped into threads.

• Depending on the settings in Administration → Notifications, customers, admins, and vendors receive notifications about new messages.

  Note

  Email notifications will be sent only if you use the new email template editing mode.

• The customer can check the message history and continue the conversation in his or her account on the storefront.